Xeus138 FAQ — All Your Answers Are Right Here

No. Each individual is only permitted to hold one xeus138 account. Registering multiple accounts violates our Terms and Conditions and may result in the closure of all associated accounts and forfeiture of balances. If you have forgotten your login details, use the forgot password function or contact our support team.

For KYC verification, you are required to submit a clear copy of your MyKad (front and back). In certain cases, supporting documents such as a bank statement may be requested. The KYC process is typically completed within 1–2 business days. All documents are handled with full encryption and accessed only by authorised verification staff.

Basic details such as your phone number and email address can be updated through the "Account Settings" section after logging in. Changes to your full name or ID number require manual review by our support team to ensure data accuracy and account security.

xeus138 accepts a variety of popular deposit methods in Malaysia including DuitNow, FPX (online bank transfer), Touch 'n Go eWallet, GrabPay, and Boost. All transactions are conducted in Malaysian Ringgit (MYR) with no currency conversion hassle. No deposit fees are charged by xeus138.

Deposits via DuitNow, FPX, and e-wallets (Touch 'n Go eWallet, GrabPay, Boost) are typically credited to your xeus138 account within minutes after a successful transaction. If your deposit has not been credited after 15 minutes, please contact our support team with proof of transaction for immediate review.

Minimum and maximum deposit limits vary by payment method. Generally, the minimum deposit starts from a low and accessible amount to accommodate all types of players. The latest limit details can be found on the Deposit in your account after logging in.

Withdrawals at xeus138 are processed promptly once your request is approved. For withdrawals to Malaysian bank accounts and e-wallets, funds typically arrive within a few hours on business days. Withdrawals made on weekends or public holidays may take slightly longer depending on bank operating hours.

Withdrawals may be delayed or rejected for several reasons: incomplete KYC verification, unmet bonus rollover requirements, bank account details that do not match the account holder's name, or suspicious activity requiring further review. If your withdrawal is on hold, contact our support team for a detailed explanation.

xeus138 does not charge any withdrawal fees on the platform's end. However, your bank may apply its own processing charges depending on your account type and transfer method. Please check with your bank for details on any incoming transfer fees.

The welcome bonus will be automatically credited to your account after you make your first qualifying deposit upon registration. Make sure the deposit amount meets the minimum requirement set for the current offer. This bonus typically carries rollover requirements — check the promotions section in your account for full terms.

The rollover requirement is the total wagering amount you must reach before winnings from a bonus can be withdrawn. For example, if a RM50 bonus has a 10x rollover, you need to place bets totalling RM500 before the related bonus winnings can be processed for withdrawal. You can monitor your rollover progress in real time from your account dashboard.

Yes, xeus138 offers daily cashback to eligible active members. The cashback percentage depends on membership tier and game type. Cashback is credited automatically to your account at set intervals and carries lower rollover requirements than standard deposit bonuses. Check the promotions page for the latest terms.

xeus138 offers a wide range of game categories including Live Casino with real dealers, Sports Betting covering local and international leagues, interactive bingo, modern Slots with progressive jackpots, table games such as poker and baccarat, and straightforward games with transparent win rates. All categories are accessible from a single account.

Yes, the xeus138 mobile app is available for Android and iOS. The app offers the same full experience as the web version — including all games, account management, deposits, and withdrawals — optimised for mobile screens. Download it via the App page.

Yes, the Live Casino xeus138 features tables with real dealers streamed live 24/7. You can interact with dealers through the live chat window and play games such as baccarat, blackjack, roulette, and more in an authentic casino atmosphere from the comfort of your home.

Yes, data security is our priority. xeus138 uses 256-bit SSL encryption to protect all your personal information and financial transactions. Your data will not be shared with third parties without your consent, except where required by law. Our full Privacy Policy can be read on the Privacy Policy.

Log in to your account and go to "Account Settings", then select "Security". You can enable 2FA via an authenticator app such as Google Authenticator or through SMS OTP. Once enabled, every new login will require an additional verification code on top of your password — this adds an effective layer of protection against unauthorized access.

If you suspect any suspicious activity on your account, contact our support team via live chat immediately. Change your password right away and enable 2FA if you haven't already. Our security team will review your account activity logs and take the necessary steps to protect your account.

xeus138 provides a range of self-control tools to support Responsible Gaming — including daily, weekly, and monthly deposit limits, session time limits, temporary breaks (24 hours to 30 days), and long-term self-exclusion. All these tools are accessible directly through your account settings without needing to contact support.